Shopify App
Development
Learn more about Shopify App Development
Zolotion offers 24/7 customer support services that help you keep customers happy and coming back. We learn your products, policies and tone of voice, then handle your customer conversations as part of your team.
Because we also build and run e-commerce systems, our team can help with order questions, returns, delivery tracking and technical problems, not just read from a script.
What we deliver
24/7 Customer Support services from Zolotion include:
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Live chat support
Real people answering your website and app chat, day and night, so visitors get help while they shop.
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Email and ticket handling
Inbox and helpdesk management with clear, consistent replies and follow-up until each issue is solved.
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Phone support
Inbound call handling for orders, questions and complaints.
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Technical assistance
First-line technical help for your software, apps or devices, with escalation to your team when needed.
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Order and returns support
Order status, delivery tracking, returns and exchanges handled by people who know e-commerce.
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Recruitment support
Help finding and onboarding the right people for your own team: screening, interviews and onboarding.
Why Zolotion
What you get when you work with us
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Truly around the clock
Support across every time zone your customers are in, including weekends and holidays.
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Your brand, your voice
We follow your guidelines and tone, so customers feel they are talking to your company.
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Tech-savvy team
As a technology company, our agents can handle technical questions, not just simple FAQs.
How it works
Our 24/7 Customer Support process, step by step
We learn your products, customers, policies and the channels you use today.
We write answers and escalation rules with you and set up access to your chat, email and helpdesk tools.
Our agents are trained on your business and tested before they speak to a single customer.
We start handling conversations, with you watching closely in the first weeks.
We share regular reports on volume, common questions and issues, and suggest improvements.
Tools and technologies
What we use to deliver 24/7 Customer Support
- Live chat tools
- Helpdesk and ticketing
- Phone
- Shopify and e-commerce admin
- CRM systems
Let's talk about your project
Book a free consultation. We'll listen, ask the right questions, and come back with a clear plan and quote.
Set up a free consultation
FAQ
Common questions about 24/7 Customer Support
Yes. Our customer support service is available 24 hours a day, 7 days a week.
Live chat, email, helpdesk tickets and phone. We can work inside the tools you already use.
We start with a setup and training period where we learn your products, policies and tone, and build a playbook of answers and escalation rules with you.
Yes. Our team includes people with technical backgrounds who can troubleshoot common problems and escalate the rest to your team with clear notes.
Yes. We help businesses in IT, healthcare, finance and other industries with talent acquisition, resume screening, interview coordination and onboarding.
Contact Us
Tell us about your project and we will reply with next steps and a free quote.
Related services
Often combined with 24/7 Customer Support
Shopify App
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Marketing
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Development
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